Head of Customer Success

Ovii's Interpretation of the Role

Credo AI seeks a senior leader to design and scale its Customer Success organization, driving measurable AI‑related outcomes for large enterprises. The role blends strategic vision, executive partnership, and hands‑on team building in a fully remote, US‑based setting.

Role Snapshot

• Head of Customer Success
• Remote (US)
• Full‑time
• Enterprise SaaS / AI platform
• Leadership of post‑sales function
• Executive stakeholder advisor

Must-Have Requirements

• AI fluency
• Enterprise SaaS platform experience
• Executive stakeholder management
• Customer Success organization building
• Data‑driven leadership
• Cross‑functional partnership
• Building and scaling enterprise Customer Success organization
• Managing large enterprise accounts ($500K‑$5M+ ACV)
• Driving adoption for technical AI/ML platforms

Nice-to-Have Signals

• Familiarity with AI governance / Responsible AI
• Experience in regulated industries
• AI governance / Responsible AI
• Regulated industry experience
• Regulated industries (financial services, healthcare, government, critical infrastructure)

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Timezone: Pacific Time Zone preferred
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: no

What You'll Likely Work On

• Define and execute a Customer Success strategy that delivers measurable business outcomes.
• Build and scale a world‑class Customer Success team to support rapid enterprise growth.
• Create repeatable methodologies, playbooks, health models, and success plans across the customer lifecycle.
• Serve as a trusted advisor to C‑level executives on AI adoption, governance, and risk management.
• Drive adoption, expansion, and long‑term retention for high‑value enterprise accounts.
• Partner with Sales to ensure seamless hand‑offs and maximize customer lifetime value.
• Collaborate with Product, Engineering, and AI Advisory to channel customer insights into the roadmap.
• Lead executive business reviews, strategic account planning, forecasting, and reporting.

Good Fit If You Have

• Proven track record scaling Customer Success from $10M to $100M ARR.
• Experience managing Fortune 500 / Global 2000 enterprise accounts.
• Strong executive presence and ability to influence C‑level stakeholders.