Head of Client Delivery

Ovii's Interpretation of the Role

We seek a Head of Client Delivery to own the full post‑sales lifecycle—onboarding, implementation, adoption, and long‑term client success. This senior, hands‑on role leads delivery, drives measurable outcomes with AI‑enabled GTM systems, and partners across sales, product, and engineering. The position is fully remote, operating on U.S. business hours.

Role Snapshot

• Lead end‑to‑end client delivery
• Own onboarding, implementation, and adoption
• Drive measurable outcomes and time‑to‑value
• Scale delivery processes and playbooks
• Collaborate with sales, product, and engineering
• Remote work (U.S. business hours)

Must-Have Requirements

• Senior-level experience in client success, implementation, solutions engineering, or GTM roles
• Strong understanding of GTM systems, automation workflows, and integrations
• Experience working directly with clients in high‑stakes, outcome‑driven environments
• Strong communication skills with both technical and non‑technical stakeholders
• Proven problem‑solving and risk management capabilities
• Bachelor’s degree in Business, Engineering, Computer Science, or related field

Nice-to-Have Signals

• Experience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.)
• Experience scaling client delivery or post‑sales functions
• Experience managing complex technical implementations and integrations
• Experience with AI automation platforms
• Scaling client delivery functions
• Managing complex technical implementations

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Timezone: U.S. business hours
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Travel requirements
• Security clearance
• Background check
• Notice period

What You'll Likely Work On

• Own the end‑to‑end client delivery lifecycle from post‑sale handoff through onboarding and adoption
• Ensure clients achieve measurable outcomes, fast time‑to‑value, and high satisfaction
• Oversee multiple implementations, maintaining quality, timelines, and risk mitigation
• Act as primary owner for client success, retention, and expansion
• Partner with sales, product, and engineering to translate business goals into technical workflows
• Build and refine delivery processes, playbooks, and SOPs to scale the function
• Align cross‑functional teams and contribute to long‑term retention strategy

Good Fit If You Have

• Proven track record in high‑stakes client implementations
• Strong communication with both technical and business audiences
• Experience scaling post‑sales or client delivery functions