Job Description
Ovii's Interpretation of the Role
The Engagement Manager partners with industrial customers to define success metrics, drive adoption of UptimeAI's platform, and deliver measurable business value. This senior, client‑facing role blends consulting, executive communication, and cross‑functional leadership to grow and expand the partnership.
Role Snapshot
- Strategic customer advisor
- Value strategy definition & measurement
- Executive stakeholder alignment
- Adoption and integration leadership
- Expansion opportunity identification
- Cross‑functional collaboration
Must-Have Requirements
- Consulting
- Stakeholder alignment
- Executive communication
- Value storytelling
- Project management
- SaaS domain knowledge
- Customer Engagement
- Strategic Customer Success
- Technical Account Management
- Project Management
Nice-to-Have Signals
- Technical account management experience
- Industrial operations knowledge
Work Setup
- Location: Bangalore, India
- Work mode: HYBRID
- Employment type: Full-Time
Not Specified in JD
- Visa sponsorship
- Salary range
- Remote eligibility
- Education requirement
- Certifications
- Relocation
- Notice period
- Travel
- Security clearance
- Coding test
- Portfolio
- GitHub
- Writing sample
- Cover letter
What You'll Likely Work On
- Define success criteria and value strategy with customers, aligning UptimeAI to operational goals
- Own and communicate the customer value narrative, tracking realized, estimated, and future impact
- Lead executive steering committees and value reviews, presenting progress and opportunities
- Drive platform adoption, remove integration barriers, and embed AI agents into daily workflows
- Build trusted executive relationships, maintain stakeholder maps, and create internal advocates
- Identify and pursue expansion opportunities such as new use cases, sites, or business areas
- Partner with delivery, technical, product, and sales teams to translate needs into outcomes and remove blockers
Good Fit If You Have
- 7‑10 years in SaaS or technology‑driven consulting, strategic customer success, or technical account management
- Proven ability to translate technical solutions into measurable business outcomes
- Strong executive presentation and storytelling skills
- Experience managing end‑to‑end customer engagements across stakeholders
Skills
- Consulting & advisory
- Strategic planning
- Executive communication
- Customer success strategy
- SaaS technology understanding
- Project & program management
- Stakeholder mapping
- Value storytelling
- Risk & issue management