Disputes Operations & Strategy

Ovii's Interpretation of the Role

The Disputes Operations & Strategy role leads end‑to‑end dispute workflow operations and drives AI‑powered automation across OnePay’s product suite. You will own daily back‑office processes, optimize tooling and vendor performance, and partner cross‑functionally to reduce regulatory, operational, and fraud risk.

Role Snapshot

• Lead daily disputes workflow operations
• Drive AI‑enabled automation strategy
• Own BPO vendor performance and tooling
• Partner with product, compliance, and engineering
• Deliver data‑driven KPI improvements
• Ensure regulatory compliance in dispute handling

Must-Have Requirements

• 5+ years in operations or process optimization
• Hands‑on AI/automation deployment (LLMs, prompt engineering, workflow automation)
• Strong analytical/problem‑solving ability
• High integrity handling sensitive financial data
• operations
• process optimization
• AI/automation deployment

Nice-to-Have Signals

• Domain expertise in fraud, chargebacks, or disputes
• Regulatory knowledge of Regulation E, Regulation Z, Mastercard rules
• Fintech or neobank background
• fraud/chargebacks
• regulatory compliance
• fintech environment
• fintech

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Travel
• Security clearance
• Coding test

What You'll Likely Work On

• Identify and implement AI‑driven opportunities to cut operating costs and improve customer experience
• Own end‑to‑end back‑office disputes processes across multiple product lines, ensuring timely and compliant case resolution
• Optimize case‑management systems, integrate AI copilots, and manage BPO vendor performance
• Conduct root‑cause analysis of process breakdowns and deliver automated, permanent fixes
• Collaborate with product, compliance, and engineering to design automated workflows for new launches
• Communicate operational plans, AI performance metrics, and strategic decisions to internal stakeholders and executive leadership

Good Fit If You Have

• Prior experience in fintech or neobank environments
• Familiarity with fraud, chargebacks, or dispute lifecycles
• Understanding of Regulation E, Regulation Z, and Mastercard network rules
• Comfort thriving in fast‑paced, high‑urgency settings