Director of Payments Operations

Ovii's Interpretation of the Role

The Director of Payments Operations leads the end‑to‑end payments strategy, partner relationships, and operational workflows to drive revenue growth for Weave’s healthcare platform.

Role Snapshot

• Own payments operations strategy
• Manage payment processor and network relationships
• Drive cross‑functional product launches
• Optimize the full payment lifecycle
• Lead performance reporting & analytics
• Champion payments product internally

Must-Have Requirements

• Payments operations expertise
• Payment processor partnership management
• Data analysis & reporting
• Process design & workflow optimization
• Strategic planning
• Executive presentation & communication
• FinTech/payments industry experience
• SMB payments focus

Nice-to-Have Signals

• Healthcare DSO experience
• Vertically integrated SaaS background
• Evaluating payment processors and gateways
• Microsoft Office Suite proficiency
• Healthcare

Work Setup

• Location: Lehi, United States
• Work mode: HYBRID
• Remote scope: COUNTRY_RESTRICTED
• Travel: Periodic travel to Lehi, UT HQ
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: no
• Background check: required

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility details
• Travel specifics

What You'll Likely Work On

• Define and execute a payments operations strategy that aligns with growth targets and product roadmap
• Partner with Product, Engineering, and Business Intelligence to launch new payment capabilities while building scalable operational workflows and controls
• Own relationships with payment processors, networks, card brands, and other third‑party vendors, evaluating new strategic solutions
• Oversee day‑to‑day payment lifecycle activities—including onboarding, processing, settlement, reconciliation, chargebacks, refunds, and payouts
• Design, document, and continuously improve operational processes, SLAs, and reporting dashboards to support platform scaling
• Monitor industry trends, regulations, and emerging technologies to identify improvement opportunities
• Provide clear objectives, feedback, and growth support for payments team members across functions
• Act as an internal champion for the Payments product, influencing cross‑functional decisions and market positioning

Good Fit If You Have

• Proven track record in FinTech/payments operations, especially for SMB customers
• Experience with healthcare‑focused payment workflows or DSO environments
• Strong analytical, problem‑solving, and data‑driven decision‑making abilities
• Exceptional communication and stakeholder‑influence skills