Developer Support Engineer

Blitzy

Cambridge, United States • Onsite - Cambridge, United States • Full-Time • 2-5 years

Posted 2026-05-26 USD 75,000 - USD 135,000 per year BPO & Shared Services

Apply on employer site

Job Description

Ovii's Interpretation of the Role

Blitzy seeks a Developer Support Engineer to serve as the primary technical liaison for enterprise and pro users, diagnosing complex platform issues and delivering fixes. The role blends deep debugging, code‑level troubleshooting, and collaboration with engineering to shape the emerging support function.

Role Snapshot

Technical front‑line for enterprise customers
End‑to‑end escalation ownership
Log, trace, and code debugging
Direct implementation of product fixes
Documentation and knowledge‑base creation
Collaboration with engineering and product

Must-Have Requirements

Python
TypeScript
Log analysis
Trace analysis
Debugging
Technical communication
Problem solving
software engineering
technical support
debugging

Nice-to-Have Signals

Developer tools / APIs / SDKs
Cloud infrastructure
Containers
CI/CD pipelines
AI/ML systems exposure
Open‑source contributions
developer tools support
cloud infrastructure
AI/ML systems

Work Setup

Location: Cambridge, United States
Work mode: ONSITE
Employment type: Full-Time

Not Specified in JD

Remote eligibility
Relocation
Travel
Security clearance
Coding test
Portfolio
GitHub
Writing sample
Cover letter

What You'll Likely Work On

Act as the trusted technical contact for Enterprise and Pro users, handling escalations from start to resolution
Analyze logs, traces, and execution output to reproduce issues and pinpoint root causes
Submit detailed engineering tickets or directly apply code fixes in Python or TypeScript when appropriate
Create workarounds, documentation, and recommended practices to prevent recurrence
Identify recurring patterns across cases and feed insights into product and reliability improvements
Collaborate with engineering and product teams on agent behavior tuning and reliability enhancements
Help define and scale support processes, standards, and the knowledge base as the function grows

Good Fit If You Have

Enjoys deep technical debugging of distributed systems
Comfortable communicating complex issues to both technical and non‑technical audiences
Has curiosity for learning complex AI‑driven platforms

Skills

Python
TypeScript
Log & trace analysis
Debugging
Technical & non‑technical communication
Problem solving
Developer tools / APIs / SDKs (preferred)
Cloud infrastructure & containers (preferred)
CI/CD pipelines (preferred)
AI/ML systems exposure (preferred)
Open‑source contributions (preferred)