Developer Success Engineer

Ovii's Interpretation of the Role

The Developer Success Engineer partners with developers building on LiveKit, troubleshooting issues, creating sample code, and improving documentation. The role blends hands‑on engineering with customer‑focused advocacy to drive successful product adoption.

Role Snapshot

• Developer advocacy
• Technical troubleshooting
• Sample code creation
• Documentation authoring
• Customer success partnership
• Cross‑team collaboration

Must-Have Requirements

• Production software debugging
• Ability to read and understand unfamiliar codebases
• Technical writing / documentation
• Excellent spoken and written English
• building, shipping, and debugging production software

Nice-to-Have Signals

• Rapid learning of new programming languages
• Community engagement / developer advocacy
• Open‑source contributions
• Multilingual ability
• working with developer communities
• contributing to open source

Work Setup

• Location: United Kingdom
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Remote countries: United Kingdom
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility specifics

What You'll Likely Work On

• Support developers and companies using LiveKit by answering tickets and resolving bugs
• Write and maintain sample and production‑grade code to illustrate platform usage
• Update technical guides and documentation to improve the developer experience
• Collaborate with community contributors on technical issues and best practices
• Engage directly with customers to ensure their ongoing success on the platform
• Partner with Sales, Business Development, and Partnerships teams on strategy and customer conversations

Good Fit If You Have

• Enjoy teaching and breaking down complex technical concepts for diverse audiences
• Thrives in ambiguous, fast‑moving environments
• Passionate about improving developer experiences