Customer support executive

Ovii's Interpretation of the Role

Jupiter seeks a fresh‑graduate Customer Support Executive to engage users across email, chat, social media and phone, delivering accurate information and resolving issues. The role focuses on building trust, maintaining interaction records, and supporting the fintech platform’s growing user base.

Role Snapshot

• Voice & non‑voice support
• Multi‑channel communication (mail, chat, social, phone)
• Customer issue resolution
• Record‑keeping per policy
• Fresh‑graduate hiring

Must-Have Requirements

• Excellent written and verbal communication skills
• Exemplary people and communication skills
• Customer support
• Multi‑channel communication
• Bachelor's degree
• Only graduates can apply

Nice-to-Have Signals

• Experience mentoring juniors or managing agency/vendor partners
• Exposure to credit or payment products and their risk/compliance nuances
• Familiarity with predictive models (churn or upsell propensity) and large‑scale marketing automation
• Mentoring juniors
• Agency/vendor partner coordination
• Credit/payment product familiarity

Work Setup

• Location: Bengaluru, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Notice period
• Travel
• Security clearance
• Coding test

What You'll Likely Work On

• Assist customers via email, live chat, social media, and on‑call support
• Identify customer needs and work toward satisfaction
• Build and maintain trust‑based relationships through clear communication
• Provide accurate, complete information using appropriate tools
• Resolve complaints, offer solutions within SLA, and follow up on outcomes
• Document all interactions according to company guidelines

Good Fit If You Have

• Experience mentoring junior staff or coordinating agency/vendor partners
• Exposure to credit or payment products and related compliance nuances
• Familiarity with churn or upsell predictive models and marketing automation