Customer Success Manager

Ovii's Interpretation of the Role

The Customer Success Manager will own end‑to‑end success for named accounts, driving onboarding, renewals and upsells while acting as the primary product consultant and feedback channel. This on‑site role is based in Bengaluru and reports to the Customer Success department.

Role Snapshot

• Own end‑to‑end account success
• Drive renewals and upsells
• Lead onboarding and product adoption
• Serve as primary customer liaison
• Manage US‑based accounts

Must-Have Requirements

• account ownership
• revenue expansion

Nice-to-Have Signals

• Early‑stage SaaS startup experience
• VC/management consulting experience
• Client‑facing role experience
• US‑based account management experience
• MBA from Tier‑1 institute
• early SaaS startup experience
• VC/management consulting background
• US account management

Work Setup

• Location: Bengaluru, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility

What You'll Likely Work On

• Own and manage success for named accounts, ensuring retention and revenue growth
• Handle full onboarding and setup for new customers
• Collaborate with customers to define goals and demonstrate product fit
• Provide product consulting, guiding settings and implementations
• Act as the main channel for customer feedback, coordinating with internal teams
• Own renewals and upsell opportunities to expand account revenue
• Maintain relationships with key buyers and decision‑makers
• Advise on product packages and drive enterprise‑wide adoption

Good Fit If You Have

• Prior experience in early‑stage SaaS startups (2‑3 years) or VC/management consulting (3‑4 years)
• Background in client‑facing roles and managing US‑based accounts
• MBA from a Tier‑1 institute
• Hands‑on, fast‑execution mindset with low ego and high humility