Customer Success Manager - Public Sector

Ovii's Interpretation of the Role

UiPath seeks a Customer Success Manager to own post‑sale adoption for federal accounts, driving measurable mission value and guiding customers through automation programs. The role blends strategy, program execution, and technical coordination across internal and external stakeholders.

Role Snapshot

• Own post‑sale adoption strategy for federal accounts
• Drive measurable mission outcomes
• Lead governance and executive business reviews
• Orchestrate cross‑functional delivery workstreams
• Serve as trusted advisor to executives and technical teams

Must-Have Requirements

• Federal sector experience
• Customer Success / post‑sale adoption management
• Program orchestration / project management
• Stakeholder relationship building
• Technical communication
• Federal sector
• Customer Success post‑sale adoption
• Program management

Nice-to-Have Signals

• UiPath automation deployment
• Legacy system integration
• Security and compliance knowledge for federal environments
• AI‑enabled workflow familiarity
• Software engineering / DevOps familiarity
• Experience with system integrators or consulting partners
• Familiarity with UiPath products and automation lifecycle
• Familiarity with agentic automation
• Consulting partner collaboration

Work Setup

• Location: Remote, United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Employment type: Full-Time

What You'll Likely Work On

• Define and execute adoption roadmaps, success milestones, and value delivery plans for assigned federal customers
• Measure and report mission impact, linking UiPath usage to operational outcomes
• Conduct weekly status updates, monthly program reviews, and executive/quarterly business reviews
• Maintain visibility into delivery milestones, risks, dependencies, and upcoming activities
• Coordinate internal teams (AE, SE, TAM, Professional Services, partners) and customer stakeholders to align on adoption delivery
• Partner with technical teams on platform health, roadmap, testing, and technical sessions
• Navigate federal constraints such as legacy systems, network access, security reviews, and change‑management challenges
• Facilitate discovery workshops to identify automation, AI, and agentic opportunities

Good Fit If You Have

• Passion for federal mission work and experience with government or defense clients
• Consultative, customer‑facing background with a track record of post‑sale relationship management
• Comfort operating in fast‑moving, ambiguous environments with evolving technical constraints