Customer Success Manager, Mid-Market, EMEA

Ovii's Interpretation of the Role

The Mid‑Market Customer Success Manager will own renewal and retention for a portfolio of legal‑tech customers, driving AI adoption and expanding strategic relationships. You’ll partner with sales, product, and finance to deliver measurable ROI and grow revenue.

Role Snapshot

• Own renewal & retention targets
• Drive AI adoption in legal workflows
• Manage mid‑market portfolio
• Collaborate with sales & product teams
• Identify expansion opportunities
• Mitigate churn risk

Must-Have Requirements

• Renewal management (forecasting, negotiation, closing)
• Customer onboarding & enablement
• Revenue & retention target ownership
• Stakeholder mapping & executive engagement
• Cross‑functional coordination
• ROI quantification
• SaaS account management
• customer‑owning roles
• renewal ownership
• revenue retention targets

Nice-to-Have Signals

• Adaptability to high‑speed change

Work Setup

• Location: Paris, France
• Work mode: ONSITE
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Education requirement
• Certifications

What You'll Likely Work On

• Integrate Harvey AI into customer workflows and guide administrators on best practices
• Train end users, champion Harvey’s value, and build lasting relationships with executive and economic buyers
• Own the full renewal lifecycle—forecasting, negotiating terms, and closing renewals on schedule
• Meet and exceed retention / net‑revenue‑retention targets for your portfolio
• Monitor account health, spot at‑risk accounts early, and execute churn‑mitigation plans
• Quantify ROI and business outcomes to support renewal and expansion decisions
• Identify expansion opportunities and partner with Account Executives to grow revenue
• Coordinate Sales, Deal Desk, Legal, Finance, and Product teams to move renewals and expansions forward

Good Fit If You Have

• Thrives in a fast‑growing, high‑velocity environment
• Strong commercial acumen and negotiation skills
• Proactive self‑manager with a data‑driven mindset