Customer Success Manager, Mid-Market, EMEA

Ovii's Interpretation of the Role

The Mid‑Market Customer Success Manager will own renewal and retention targets for a portfolio of legal‑tech customers, driving AI adoption and delivering measurable ROI. The role blends relationship building, commercial negotiation, and cross‑functional coordination to grow and protect revenue.

Role Snapshot

• Own renewal and retention targets
• Drive AI adoption in legal workflows
• Manage mid‑market portfolio
• Collaborate with sales, legal, finance, and product
• Deliver ROI and value realization
• Mitigate churn risk

Must-Have Requirements

• Renewal Management
• Revenue Retention
• Negotiation
• customer‑owning roles
• renewal ownership
• revenue retention

Nice-to-Have Signals

• Account Planning
• Stakeholder Management
• AI SaaS Solutions

Work Setup

• Location: Madrid, Spain
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility

What You'll Likely Work On

• Integrate Harvey AI into customer workflows and train end users on best practices.
• Own the full renewal cycle, forecast, negotiate contracts, and meet retention targets.
• Monitor account health, identify at‑risk accounts and execute churn‑mitigation plans.
• Quantify and communicate ROI to drive expansion and strategic partnership opportunities.
• Coordinate with sales, legal, finance, and product teams to close renewals and expansions.

Good Fit If You Have

• Thrives in a fast‑moving, high‑growth environment.
• Strong commercial acumen and negotiation skills.
• Proactive self‑manager with a data‑driven mindset.