Customer Success Manager, MENA

Ovii's Interpretation of the Role

We are looking for a junior Customer Success Manager to drive onboarding, adoption and retention for B2B banking and fintech clients in the UAE market. The role works onsite in Bangalore, collaborating with sales, product and support to ensure customers achieve measurable outcomes.

Role Snapshot

• Junior Customer Success Manager
• B2B SaaS focus
• Banking & Fintech clients
• UAE & MENA market
• Onsite – Bangalore, India
• Full‑time

Must-Have Requirements

• 1–3 years in Customer Success, Account Management, or Client Services
• Comfortable with CRM/CS tools (Salesforce, HubSpot, Gainsight, Zendesk)
• Strong verbal and written communication
• Customer Success
• Account Management
• Client Services

Nice-to-Have Signals

• Experience with UAE/GCC clients
• Familiarity with banking workflows, payments, KYC, AML, compliance
• Understanding of APIs and integrations
• Experience supporting enterprise or mid‑market B2B customers
• Arabic language (plus)
• Fintech
• Banking
• UAE/GCC client experience

Work Setup

• Location: Bangalore, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Travel
• Security clearance
• Coding test

What You'll Likely Work On

• Guide new B2B customers through onboarding, ensuring smooth implementation and early value realization
• Monitor usage, health scores and engagement metrics to identify risks and drive retention
• Support renewal processes and act as primary contact throughout the post‑sales lifecycle
• Collaborate with sales, product and engineering to relay feedback and coordinate feature requests
• Maintain accurate account records in CRM and generate success reports, QBRs and dashboards
• Navigate compliance, security and regulatory considerations specific to banking and fintech

Good Fit If You Have

• Enjoys a fast‑paced, multicultural UAE business environment
• Has prior experience with UAE or GCC clients
• Comfortable explaining technical workflows to non‑technical stakeholders
• Strong verbal and written communication skills