Customer Success Manager

Ovii's Interpretation of the Role

As a Customer Success Manager at Loop Health you’ll own the health, retention, and growth of mid‑size client portfolios, driving renewals, expansion, and product adoption. You’ll act as a trusted advisor, using data‑driven insights to manage onboarding, resolve escalations, and channel customer feedback into product improvements.

Role Snapshot

• Revenue ownership & renewals
• Customer adoption & engagement
• Strategic account relationships
• Data‑driven health forecasting
• Escalation management
• Cross‑functional collaboration

Must-Have Requirements

• Revenue ownership
• Sales & negotiation
• Data analysis & forecasting
• Stakeholder management
• Communication
• Customer Success
• Account Management
• Hospitality Sales

Work Setup

• Location: Hyderabad, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Drive renewals, retention, and net revenue growth across your portfolio
• Identify and execute upsell and cross‑sell opportunities to expand account revenue
• Lead product adoption initiatives, monitor usage metrics, and forecast account health
• Conduct quarterly business reviews and act as trusted advisor on health‑benefits strategy
• Own onboarding, activation, and first‑value delivery while managing escalations with cross‑functional teams
• Capture customer feedback and translate insights to product and service teams

Good Fit If You Have

• Comfortable selling and negotiating with enterprise clients
• Strong analytical mindset with data‑driven decision making
• Excellent stakeholder management and communication abilities
• Proactive, outcome‑focused work style