Customer Success Manager - LATAM

Ovii's Interpretation of the Role

The Customer Success Manager for LATAM will own a portfolio of clients, drive adoption of experimentation programs, and ensure retention through data‑driven strategies. You’ll act as the primary liaison between customers and internal teams while delivering training and support in Spanish, Portuguese and English.

Role Snapshot

• Own client portfolio success
• Drive adoption of experimentation programs
• Lead onboarding and training
• Minimize churn and maximize retention
• Serve as primary customer liaison

Must-Have Requirements

• Fluency in Spanish, Portuguese, and English
• Minimum 4 years of customer‑facing experience
• Understanding of Google Analytics
• Knowledge of SaaS
• Excellent customer relationship management
• Outstanding communication and writing skills
• customer‑facing experience

Work Setup

• Location: Latin America
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Cover letter

What You'll Likely Work On

• Own the success of an assigned portfolio, tracking key performance metrics and defining conversion‑rate strategies
• Design, implement, and manage experimentation programs for each client
• Onboard new customers and deliver operational/methodological training sessions
• Build and nurture strong relationships to increase loyalty and satisfaction
• Resolve issues, manage complaints, and act as the communication bridge between customers and internal teams
• Drive portfolio retention by reducing churn and contraction

Good Fit If You Have

• Enjoy translating complex data into actionable plans
• Comfortable working across Spanish, Portuguese, and English markets
• Proactive in delivering training and supporting customers