Customer Success Manager - Japan

Ovii's Interpretation of the Role

Menlo Security seeks a senior customer success leader to own strategic, high‑complexity enterprise accounts across Japan. The role blends deep security‑technology fluency with executive‑level relationship management and drives retention, expansion, and successful deployments.

Role Snapshot

• Senior Customer Success Manager
• Enterprise account focus – Japan
• Technical advisor & business partner
• Bilingual Japanese/English
• 8‑10+ years customer‑facing technical experience
• Travel up to 30% to customer sites

Must-Have Requirements

• Network security technologies (proxies, firewalls, SSL/TLS, IPSec, SSO, MDM, Cloud APIs, SIEM, DLP, CASB)
• Japanese language fluency (native or near‑native)
• English language fluency (professional)
• Project management and organizational skills
• Executive‑level communication and presentation
• customer‑facing technical role
• enterprise security solution deployments

Nice-to-Have Signals

• AI‑assisted tools for CRM, meeting summaries, or data analysis
• Knowledge of Menlo’s isolation platform or similar web/email security tech
• Experience in a SaaS high‑growth technology company
• APAC region or Japanese enterprise experience
• Relevant security certifications (CISSP, CEH)
• Running customer advisory boards or formal mentoring programs
• AI‑assisted CRM tools
• SaaS high‑growth environment
• SaaS

Work Setup

• Location: Tokyo, Japan
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Travel: up to 30% travel
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications (optional)
• Relocation

What You'll Likely Work On

• Own the strategic relationship with Japan’s largest enterprise customers, acting as senior technical advisor and business partner
• Lead quarterly business reviews and executive touchpoints, delivering security assessments and forward‑looking recommendations
• Identify expansion opportunities using data‑driven insights and collaborate with sales to secure upsell and cross‑sell revenue
• Proactively manage deployment and adoption risk, authoring SOWs and playbooks with technical teams
• Design and run region‑based workshops and user groups to educate customers on product capabilities
• Partner cross‑functionally with sales, pre‑sales, and product teams to shape account strategy and support renewals
• Maintain relationships with regional partners to drive renewal success
• Mentor junior CSMs, contribute to playbooks, and lead internal workshops

Good Fit If You Have

• Proven success delivering security solutions for large, complex enterprises
• Strong executive communication and presentation skills
• Ability to work independently, exercise sound judgment, and mentor peers
• Willingness to travel regularly and engage with customers on‑site