Customer Success Manager, Gurgaon/Mumbai

Ovii's Interpretation of the Role

The Customer Success Manager will own account growth, renewals and retention for Signzy's SaaS platform, acting as the primary liaison between clients and internal teams. The role blends relationship building, delivery coordination and product education in a fast‑paced startup environment.

Role Snapshot

• Drive upselling, cross‑selling and new business acquisition
• Own renewals, retention and client usage monitoring
• Serve as primary client point of contact
• Coordinate timely product delivery and issue escalation
• Lead marketing communications for product adoption
• Collaborate with cross‑functional teams (e.g., invoicing)

Must-Have Requirements

• Customer Success Management
• SaaS/PaaS experience
• Outstanding communication
• Problem‑solving
• Negotiation
• Customer Success
• SaaS/PaaS environment
• Bachelor’s degree
• Master’s degree

Work Setup

• Location: Gurgaon, India
• Work mode: ONSITE
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Travel
• Security clearance
• Coding test
• Portfolio

What You'll Likely Work On

• Map accounts and develop relationships while hunting new business and farming existing accounts
• Manage renewal cycles, retention efforts and monitor client product usage
• Create and execute marketing communications to educate clients on new features
• Act as the central liaison for customers and internal teams
• Ensure on‑time delivery of solutions that meet client objectives
• Handle high‑severity issues and coordinate escalations
• Partner with finance and operations to address invoicing and related requirements

Good Fit If You Have

• Experience in high‑pressure startup environments
• Proven ability to build long‑term strategic relationships
• Familiarity with coordinating marketing campaigns for product education