Customer Success Manager

Ovii's Interpretation of the Role

The Customer Success Manager partners with UK/Europe merchants to drive product adoption, retention and revenue growth. You will own end‑to‑end campaign execution, analyze performance data, and act as the strategic voice of merchants across GoKwik’s platform.

Role Snapshot

• Strategic partner for UK/Europe merchants
• Own business outcomes and revenue growth
• Lead QBRs and executive reviews
• End‑to‑end campaign management
• Data‑driven performance analysis
• Bridge UK/Europe and India time zones
• Collaborate with product, engineering, sales & marketing

Must-Have Requirements

• Customer Success
• Account Management
• SaaS platforms
• Retention marketing
• Data analysis
• English communication
• Stakeholder management
• SaaS
• MarTech

Nice-to-Have Signals

• AI tools for workflow automation
• Experience with Klaviyo
• Experience with clients in US, UK, Europe or Australia
• AI tool usage
• Klaviyo familiarity
• eCommerce
• SaaS
• MarTech
• FinTech

Work Setup

• Location: Bangalore, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Drive product adoption, retention, expansion and revenue across a portfolio of UK/Europe merchants
• Build and nurture relationships with executive‑level merchant stakeholders
• Lead quarterly business reviews and use KPI insights to recommend actions
• Design, execute and optimise campaigns for cart recovery, order updates, cross‑sell/upsell and win‑back journeys
• Analyse funnels, cohorts and A/B tests to surface growth opportunities
• Translate data trends into clear, actionable recommendations for merchants
• Leverage AI tools to automate workflows and improve productivity
• Partner with product, engineering, sales and marketing to solve merchant challenges and influence product roadmap
• Serve as the internal voice of UK/Europe merchants, coordinating across time zones

Good Fit If You Have

• Comfortable engaging native English‑speaking senior leaders
• Proven ability to own accounts end‑to‑end and deliver measurable outcomes
• Experience with AI‑driven productivity tools