Customer Success Manager, Enterprise

Ovii's Interpretation of the Role

The Enterprise Customer Success Manager drives adoption, retention, and growth for G2's largest SaaS customers. You’ll own a portfolio of enterprise accounts, build strategic success plans, and partner with cross‑functional teams to deliver measurable business outcomes.

Role Snapshot

• Enterprise account portfolio ownership
• Strategic success planning
• Cross‑functional partnership
• Renewal risk monitoring
• Executive stakeholder engagement

Must-Have Requirements

• Customer Success / Account Management
• Enterprise‑level relationship management
• Discovery, consultation & presentation
• Written communication
• Data‑driven risk assessment
• Organizational systems & repeatable processes
• Proficiency with Salesforce
• Proficiency with Google Workspace
• Use of AI tools for research or agent development
• Customer Success
• Enterprise account management

Nice-to-Have Signals

• B2B marketing or demand‑generation support experience
• Familiarity with marketing automation, CRM, intent data, or digital advertising
• Experience with customer‑success platforms and health‑scoring models
• Facilitation of executive business reviews or strategic workshops
• Experience using AI‑supported tools for analysis
• B2B marketing support
• Marketing technology familiarity
• B2B marketing

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Salary range
• Visa sponsorship
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Create and execute success plans that tie G2 solutions to enterprise customer goals
• Monitor health signals, forecast renewal risk, and develop mitigation strategies
• Lead executive business reviews, success planning sessions, and strategic workshops
• Maintain detailed account plans, health scores, and stakeholder maps in Salesforce/CS platform
• Collaborate with Account Management, Sales, Marketing, and Revenue Operations to drive retention and expansion
• Escalate technical or product issues while owning the overall customer experience
• Share best practices, identify advocacy opportunities, and mentor teammates

Good Fit If You Have

• Experience supporting B2B marketing or demand‑generation teams
• Familiarity with marketing automation, intent data, or digital advertising platforms
• Background with customer‑success platforms and health‑scoring models
• Experience facilitating executive business reviews or strategic workshops
• Use of AI‑supported tools for analysis or productivity