Customer Success Manager, Enterprise, EMEA

Ovii's Interpretation of the Role

The Enterprise Customer Success Manager will drive adoption and ROI of Harvey’s AI‑powered legal platform for large enterprise and law‑firm clients across EMEA. You’ll own onboarding, training, executive relationships, and renewal/expansion while feeding customer insights back to product and engineering.

Role Snapshot

• Enterprise Customer Success focus
• EMEA region, based in Munich
• Hybrid work model
• Revenue‑driven renewal & expansion
• AI‑enabled legal platform

Must-Have Requirements

• Customer‑owning experience
• SaaS platform background

Nice-to-Have Signals

• Strategic planning
• Revenue‑based prioritization
• Project management
• Executive meeting facilitation
• Stakeholder mapping and influence
• Driving key customer metrics
• Revenue, expansion, and renewal targets
• Cross‑functional collaboration
• Revenue prioritization
• Project delivery

Work Setup

• Location: Munich, Germany
• Work mode: HYBRID
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility

What You'll Likely Work On

• Integrate Harvey’s AI tools into customer legal workflows and guide administrators on best practices
• Deliver training sessions and champion the platform’s value to end‑users and executives
• Serve as the primary contact for complex organizations, building relationships and advocacy
• Align with customers on adoption metrics, ROI, and measurable outcomes
• Partner with Account Executives to ensure renewal readiness and identify expansion opportunities
• Relay customer feedback to Product and Engineering to shape future releases

Good Fit If You Have

• Thrives in fast‑changing, high‑growth environments
• Enjoys influencing senior stakeholders and executive buyers
• Comfortable driving data‑focused adoption and ROI metrics