Customer Success Manager, Commercial

Ovii's Interpretation of the Role

The Customer Success Manager, Commercial partners with large enterprise SaaS customers to drive product adoption, measurable outcomes, and renewal success. You’ll act as a strategic advisor, building executive relationships and guiding account plans while collaborating with account managers on growth initiatives.

Role Snapshot

• Strategic advisor for complex enterprise accounts
• Drive adoption and measurable business outcomes
• Manage renewal risk and expansion opportunities
• Lead executive business reviews and success planning sessions
• Maintain account health in Salesforce/CS platform
• Mentor teammates and share best‑practice insights

Must-Have Requirements

• Customer Success
• Account Management
• Consultative SaaS sales
• Executive stakeholder engagement
• Data‑driven decision making
• Salesforce
• Google Workspace
• Customer Success platforms
• Bachelor's degree or equivalent experience

Nice-to-Have Signals

• B2B marketing
• Demand generation
• RevOps
• Intent data / martech familiarity
• Health/risk scoring models
• Multi‑product portfolio experience
• AI tools for account research/prep

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test

What You'll Likely Work On

• Develop and execute success plans that tie G2 solutions to customer‑defined goals
• Monitor adoption, sentiment, and health signals to identify risk and forecast renewal health
• Lead executive business reviews, discovery sessions, and strategic workshops
• Partner with Account Managers on coordinated retention and expansion strategies
• Maintain accurate account plans, health scores, and stakeholder maps in Salesforce/CS tools
• Escalate technical or product issues while owning the overall customer experience
• Identify advocacy candidates, share insights, and mentor fellow CSMs

Good Fit If You Have

• Background in B2B marketing, demand generation, or RevOps is a plus
• Familiarity with intent data and martech enhances effectiveness
• Experience with health/risk scoring models or multi‑product portfolios is advantageous