Customer Success Manager (APAC)

Ovii's Interpretation of the Role

UptimeAI seeks a Customer Success Manager based in Oman to partner with industrial clients, drive adoption of its AI platform, and deliver measurable reliability and efficiency gains. The hybrid role blends on‑site customer engagement with cross‑functional coordination to translate data insights into actionable business outcomes.

Role Snapshot

• Hybrid role based in Oman
• Drive AI platform adoption in industrial settings
• Bridge data insights to operational actions
• Manage stakeholder relationships across plant teams
• Deliver measurable reliability and efficiency improvements

Must-Have Requirements

• Experience in Oil & Gas, Power, Chemicals or similar industries
• Background in operations, maintenance, reliability, or customer‑facing technical roles
• Strong communication and stakeholder management skills
• Structured problem‑solving and ability to work independently
• Ability to translate technical insights into business impact narratives
• Industrial operations experience
• Customer‑facing technical experience
• Candidate must be based in Oman
• Regular on‑site engagement and travel within Oman required

Nice-to-Have Signals

• Experience with predictive maintenance, analytics, or digital solutions
• Exposure to customer success, consulting, or SaaS environments
• Familiarity with enterprise systems (SAP, CMMS, historians)
• Predictive maintenance and analytics exposure
• SaaS/customer success background

Work Setup

• Location: Dubai, Oman
• Work mode: HYBRID
• Travel: Travel between customer sites in Oman may be required
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Build strong relationships with operations, maintenance and leadership teams
• Drive platform adoption and embed it into daily workflows
• Identify value‑realization opportunities such as downtime reduction and cost savings
• Translate technical insights into clear, business‑relevant recommendations
• Communicate impact and progress to stakeholders from operators to senior leadership
• Conduct training sessions and enable customer teams to use the platform effectively
• Coordinate with product, data and engineering teams to address customer needs
• Support creation of case studies, success stories and regular reporting

Good Fit If You Have

• Experience in oil & gas, power, chemicals or similar heavy‑industry sectors
• Background in operations, maintenance, reliability or customer‑facing technical roles
• Exposure to predictive maintenance, analytics or digital solutions
• Familiarity with enterprise systems such as SAP, CMMS or historians
• Strong independent problem‑solving and stakeholder management skills