Customer Success - Japan

Ovii's Interpretation of the Role

We seek a senior Customer Success professional to partner with Japanese enterprise clients on deploying AI‑driven conversational agents. The role blends technical advisory, performance analysis, and revenue expansion across a portfolio of accounts, working remotely within Japan.

Role Snapshot

• Enterprise Customer Success for AI agents
• Revenue expansion & net retention ownership
• Technical advisory on agent design & integration
• Cross‑sell and multi‑product adoption
• Remote work – Japan focus
• Collaboration with Sales, Engineering, CS

Must-Have Requirements

• Customer Success / Account Management experience
• AI agents design and deployment familiarity
• API integrations and SDK navigation
• Revenue quota ownership and cross‑sell capability
• Problem‑solving and analytical abilities
• Strong communication and interpersonal skills
• Understanding of the Japan market landscape
• Customer Success
• Account Management
• B2B SaaS
• AI/ML products

Work Setup

• Location: Japan
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: Japan
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility details
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Partner with enterprise customers to design, build, and launch AI conversational agents on the ElevenLabs platform
• Advise on agent personas, conversation flows, voice customization, and tool integrations for web, mobile, and telephony
• Guide best‑practice deployment, scaling, and integration of agents with existing data sources and systems
• Analyze performance metrics and conversational logs to pinpoint friction and drive accuracy, UX, and reliability improvements
• Own expansion outcomes for a defined portfolio, measured by net revenue retention and multi‑product adoption
• Identify and close cross‑sell opportunities, driving deeper agent usage across accounts
• Collaborate with Sales, Engineering, and Customer Success teams to translate technical success into sustained revenue growth

Good Fit If You Have

• Fluent Japanese with deep understanding of the local market
• Proven track record of revenue growth in B2B SaaS or AI/ML products
• Comfort navigating APIs, SDKs, and technical integrations
• Strong relationship‑building skills across enterprise stakeholder levels