Customer Success Engineer

Ovii's Interpretation of the Role

The Customer Success Engineer partners with Customer Success Managers to design, implement, and scale technical solutions on Postman's API platform. The role blends deep engineering expertise with consultative customer engagement to turn individual implementations into reusable assets for enterprise customers.

Role Snapshot

• Technical solution architect for enterprise customers
• Partner with Customer Success Managers
• Build reusable implementation assets
• Drive product feedback from customer challenges
• Deliver battle‑tested, production‑ready solutions

Must-Have Requirements

• JavaScript (Node.js/TypeScript)
• API expertise
• Modern DevOps practices
• French language proficiency
• technical customer‑facing role
• building technical collateral
• Computer Science or Engineering degree (or equivalent experience)
• Must be bilingual – French speaking
• 6+ years technical customer‑facing experience

Nice-to-Have Signals

• GitHub familiarity
• AWS or Azure basics

Work Setup

• Location: Montreal, Canada
• Work mode: ONSITE
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: no

Application Requirements

• Portfolio required

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility

What You'll Likely Work On

• Unblock customers by designing and deploying end‑to‑end API workflows
• Translate business objectives into concrete technical implementations
• Create and maintain reusable guides, scripts, and templates for the customer base
• Collaborate with CSMs to capture recurring challenges and feed insights to product teams
• Engineer pragmatic workarounds or custom integrations when native features fall short
• Document solution patterns to accelerate future customer deployments

Good Fit If You Have

• Enjoys turning complex problems into repeatable, scalable solutions
• Thrives in a fast‑paced, consultative environment
• Comfortable communicating with both developers and enterprise architects