Customer Success- (B.tech)

Ovii's Interpretation of the Role

Technical Customer Success specialists drive end‑to‑end onboarding, product demos and SDK integrations for a global SaaS marketing platform. The role blends hands‑on implementation with cross‑functional collaboration to ensure customers launch successfully and achieve long‑term growth.

Role Snapshot

• Technical Customer Success
• Onboarding & Implementation
• SaaS Marketing Platform
• Client‑facing Demos
• Cross‑functional Collaboration
• AI‑enhanced Productivity

Must-Have Requirements

• B.Tech/BE degree
• 2+ years technical customer success/onboarding
• Strong understanding of SDKs, APIs, pixels, postbacks, tracking flows
• Experience leading product demos and onboarding conversations
• Hands‑on SaaS marketing/attribution platform experience
• Technical Customer Success
• B2B SaaS onboarding
• Bachelor's degree in Engineering (B.Tech/BE)
• Must hold a Bachelor’s degree in Engineering (B.Tech/BE)

Nice-to-Have Signals

• High proficiency with AI tools for productivity and documentation
• Proactive mindset with strong ownership
• AI tool usage

Work Setup

• Location: Noida, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Security clearance
• Coding test
• Portfolio

What You'll Likely Work On

• Lead product demos and onboarding sessions tailored to each customer’s goals
• Own the full onboarding lifecycle from kickoff through go‑live
• Implement SDK and API integrations, set up tracking, validate and troubleshoot
• Translate technical capabilities into clear business outcomes for customers
• Manage multiple onboarding projects, tracking progress, dependencies and timelines
• Create and share implementation guides, documentation and best‑practice resources
• Partner with Sales, Product, Engineering and Support to remove blockers
• Proactively identify risks, resolve issues and ensure timely delivery

Good Fit If You Have

• 2+ years in technical customer success or onboarding within B2B SaaS
• B.Tech/BE (or equivalent engineering degree) is mandatory
• Hands‑on experience with marketing/attribution platforms
• Proactive ownership mindset and strong learning attitude
• Ability to simplify complex technical concepts for diverse audiences