Customer Success Application Engineer, Litmus GCC

Ovii's Interpretation of the Role

The Customer Success Application Engineer drives end‑to‑end implementation of Litmus Edge solutions for EMEA customers, ensuring successful proof‑of‑concepts, production rollouts, and measurable business value. The role blends hands‑on technical work, Level‑2 support, and close collaboration with sales, product, and engineering teams.

Role Snapshot

• Technical implementation of Litmus Edge products
• Customer‑facing configuration & deployment
• Proof‑of‑concept and production rollout ownership
• Level‑2 support and on‑call rotation
• Collaboration with sales, account, and product teams
• EMEA region focus

Must-Have Requirements

• Implementing software/infrastructure/automation in manufacturing environments
• Network protocols, system architecture, Linux, databases
• Product configuration and technical troubleshooting
• Python or JavaScript scripting
• Docker, Kubernetes, Azure/AWS/GCP cloud technologies
• Implementation of IIoT / industrial data solutions in manufacturing

Nice-to-Have Signals

• Litmus Edge / Litmus Edge Manager experience
• OPC/UA, PLC/SCADA familiarity
• Pre‑sales support, RFI/RFP participation
• Partner enablement, webinars, user‑group facilitation
• Experience with Litmus Edge products or OPC/UA, PLC/SCADA

Work Setup

• Location: Pune, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Education requirement
• Certifications
• Travel
• Coding test

What You'll Likely Work On

• Validate customer requirements for proof‑of‑concept and production implementations
• Configure Litmus Edge and Litmus Edge Manager across pilots and live deployments
• Lead assigned technical implementation activities and meet contractual responsibilities
• Design innovative solution approaches to maximize customer value
• Maintain internal solution libraries, best‑practice guides, and technical documentation
• Provide Level‑2 support, root‑cause analysis, and issue resolution for the Service Desk
• Participate in on‑call rotation to deliver 24x7 coverage for critical customers
• Support Sales Engineers and Account Managers with architecture reviews, proposals, RFI/RFP responses, and smooth handovers

Good Fit If You Have

• Experience with Litmus Edge, Edge Manager, OPC/UA, PLC/SCADA or similar industrial data platforms
• Background in pre‑sales support, solution demos, or RFI/RFP participation
• Comfort engaging partners, value‑added resellers, webinars, or user‑group events
• Enjoys solving complex technical problems and translating field observations into product feedback