Customer Success Application Engineer

Ovii's Interpretation of the Role

The Customer Success Application Engineer drives technical implementations of Litmus Edge solutions for manufacturers across the Americas. You will configure, deploy, and support the platform while collaborating with sales, product, and support teams to deliver measurable business value.

Role Snapshot

• Technical implementation for industrial IoT
• Customer‑facing solution delivery
• Proof‑of‑concept and production deployments
• Cross‑functional collaboration
• Level‑2 support & on‑call rotation
• Solution architecture & best‑practice development

Must-Have Requirements

• Hands‑on implementation of software/infrastructure/IIoT in manufacturing
• Strong understanding of network protocols, system architecture, Linux, databases
• Product configuration and technical troubleshooting
• Python or JavaScript scripting
• Docker, Kubernetes, Azure/AWS/GCP
• Implementation of software/infrastructure in manufacturing
• Network protocols and Linux system expertise
• Product configuration and troubleshooting

Nice-to-Have Signals

• Litmus product experience
• OPC UA / PLC‑SCADA familiarity
• Pre‑sales support / RFI/RFP participation
• Partner enablement and webinar experience
• Litmus product or industrial data platform experience
• Pre‑sales support and solution demonstration

Work Setup

• Location: Toronto, Canada
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Travel
• Coding test

What You'll Likely Work On

• Validate customer requirements for proof‑of‑concept and production implementations
• Configure Litmus Edge products during pilots and full deployments
• Lead technical implementation activities and ensure contractual responsibilities are met
• Design innovative solution approaches that maximize customer value
• Maintain internal solution libraries, best‑practice configurations, and technical documentation
• Provide Level‑2 support, troubleshooting, and root‑cause analysis
• Participate in an on‑call rotation for 24x7 customer coverage
• Support sales engineers and account managers with architecture reviews, proposals, RFI/RFP responses, demos, and handovers

Good Fit If You Have

• Experience with Litmus products or similar industrial data platforms
• Familiarity with OPC UA, PLC or SCADA systems
• Background in pre‑sales support, solution demos, or RFI/RFP participation
• Ability to translate field observations into product feedback and documentation