Customer Success Application Engineer (Japan)

Ovii's Interpretation of the Role

The Customer Success Application Engineer will drive technical implementations of Litmus Edge solutions for manufacturing customers across APAC. The role blends hands‑on configuration, troubleshooting, and solution design while partnering with sales, product, and support teams.

Role Snapshot

• Technical implementation specialist
• Customer‑facing engineering role
• APAC regional focus
• Remote work (Japan)
• Level‑2 support and on‑call rotation

Must-Have Requirements

• Japanese fluency
• English fluency
• Hands‑on implementation experience in manufacturing
• Strong understanding of network protocols, system architecture, Linux, and databases
• Product configuration and technical troubleshooting
• Scripting with Python or JavaScript
• Experience with Docker, Kubernetes, Azure/AWS/GCP
• Manufacturing implementation
• Customer‑facing technical support
• Solution configuration and deployment
• Fluency in Japanese
• Fluency in English
• Hands‑on implementation experience in a manufacturing environment

Nice-to-Have Signals

• Experience with Litmus Edge or Edge Manager
• Familiarity with OPC/UA, PLC/SCADA, industrial data platforms
• Pre‑sales support, solution demos, RFI/RFP participation
• Partner enablement, webinars, user‑group events
• Ability to translate field observations into product feedback
• Industrial data platforms
• Pre‑sales technical assistance
• Industrial IoT
• Industrial AI

Work Setup

• Location: Japan/APAC, Japan
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: Japan
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility details beyond Japan
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Validate customer requirements and design proof‑of‑concept implementations
• Configure Litmus Edge and Edge Manager for pilots and production deployments
• Lead technical implementation projects and ensure contractual deliverables
• Create reusable solution libraries, best‑practice guides, and documentation
• Provide Level‑2 support, root‑cause analysis, and 24×7 on‑call coverage
• Collaborate with sales engineers and account managers on architecture reviews and RFI/RFP responses
• Feed field insights to product management and development for enhancements
• Support webinars, partner enablement, and customer user‑group activities

Good Fit If You Have

• Enjoys solving complex technical problems in manufacturing environments
• Thrives in fast‑moving, collaborative teams
• Comfortable communicating technical concepts to both technical and non‑technical audiences