Customer Success Application Engineer (EMEA)

Ovii's Interpretation of the Role

The Customer Success Application Engineer drives end‑to‑end technical implementations of Litmus’ industrial AI platform for manufacturing customers across the Americas. You’ll configure, deploy, and support solutions while collaborating with sales, product, and support teams to deliver measurable business value.

Role Snapshot

• Technical implementation for industrial AI platform
• Customer‑facing configuration & deployment
• Cross‑functional collaboration with sales, product, and support
• Level 2 troubleshooting and on‑call support
• Solution design and best‑practice documentation
• Feedback loop to product and engineering

Must-Have Requirements

• Hands‑on implementation of software/infrastructure/IIoT in manufacturing
• Strong technical understanding of network protocols, system architecture, Linux, and databases
• Product configuration, technical troubleshooting, and customer‑facing implementation
• Python or JavaScript scripting ability
• Experience with containerized/cloud technologies (Docker, Kubernetes, Azure, AWS, GCP)
• Implementation of software/infrastructure in manufacturing environments
• Network protocols, Linux, and database knowledge

Nice-to-Have Signals

• Experience with Litmus products or industrial data platforms
• Familiarity with OPC/UA, PLC/SCADA, edge connectivity
• Pre‑sales support, solution demos, RFI/RFP participation
• Partner enablement, webinars, user‑group activities
• Exposure to pre‑sales support activities
• Litmus product or industrial data platform experience
• Pre‑sales and partner enablement experience
• industrial IoT

Work Setup

• Location: Germany, Germany
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Remote countries: Germany
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility details
• Education requirement
• Certifications
• Travel requirements
• Coding test

What You'll Likely Work On

• Validate customer requirements and design proof‑of‑concept implementations
• Configure Litmus products for pilots and production deployments
• Lead technical implementation activities and meet contractual responsibilities
• Create and maintain reusable solution libraries, deployment best practices, and documentation
• Provide Level 2 support, root‑cause analysis, and 24×7 on‑call coverage
• Partner with Sales Engineers and Account Managers on architecture reviews, RFI/RFP responses, and handovers
• Relay field feedback to Product Management and Development for product enhancements
• Support webinars, partner enablement, and customer user‑group events as needed

Good Fit If You Have

• Enjoys solving complex technical problems in manufacturing environments
• Thrives in fast‑moving, collaborative teams
• Strong communication skills for direct customer and internal stakeholder interaction