Customer Solution Architect, Team Lead (AMER)

Ovii's Interpretation of the Role

Supabase seeks a Customer Solution Architect Team Lead to manage a global CSA team, drive platform adoption, and ensure technical success for high‑value customers across the Americas.

Role Snapshot

• Lead a global team of Customer Solution Architects
• Own end‑to‑end customer journey from discovery to renewal
• Partner with Sales, Product, and Engineering
• Drive technical onboarding and expansion for enterprise accounts

Nice-to-Have Signals

• Solutions Architecture
• Technical Account Management
• Database Engineering
• People management (2+ years)
• PostgreSQL / relational databases
• Web frameworks (React, Svelte, Vue, Node.js)
• Technical storytelling
• Stakeholder alignment / conflict resolution
• HubSpot, BigQuery, BI dashboards
• People management
• PostgreSQL expertise
• Modern web application development

Work Setup

• Work mode: REMOTE
• Remote scope: GLOBAL
• Remote countries: AMER
• Employment type: Full-Time

What You'll Likely Work On

• Hire, coach, and develop a high‑performing CSA team
• Define and scale the CSA motion across discovery, onboarding, adoption, and renewal
• Create structured onboarding, training, and development programs for CSAs
• Lead technical discovery sessions and guide platform demos for high‑value customers
• Oversee proof‑of‑value scopes, timelines, and success criteria to maximize conversion
• Build reusable onboarding assets such as email sequences, docs, templates, and webinars
• Develop detailed account plans for adoption and long‑term expansion
• Provide technical coaching on architecture reviews, schema design, and performance tuning
• Advocate customer feedback cross‑functionally and communicate roadmap milestones

Good Fit If You Have

• Proven ability to communicate complex technical concepts clearly
• Experience navigating stakeholder alignment and conflict resolution
• Background in high‑growth technical startup environments