Customer Operations Specialist

Ovii's Interpretation of the Role

The Customer Operations Specialist owns end‑to‑end contract lifecycle, ensures CRM data integrity, and drives high‑volume outreach to secure signed agreements. This full‑time remote role demands meticulous execution, strong communication, and alignment with revenue operations.

Role Snapshot

• Contract lifecycle ownership
• CRM data accuracy
• High‑volume outbound outreach
• Process improvement & automation
• Daily performance reporting
• Compliance & documentation management
• Revenue‑operations alignment

Must-Have Requirements

• CRM (Salesforce or similar)
• DocuSign
• Google Sheets
• Microsoft Excel
• Contract administration
• Billing operations
• Customer support
• Operational coordination
• High attention to detail
• Strong English written and verbal communication
• contract administration
• customer operations
• billing operations
• operational coordination

Nice-to-Have Signals

• Recurring revenue (RMR) model experience
• Billing workflow familiarity
• Collections operations exposure
• High‑volume contract environment experience
• SaaS business exposure
• Service‑based company exposure
• recurring revenue models
• collections operations

Work Setup

• Location: Dubai, United Arab Emirates
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United Arab Emirates
• Timezone: U.S. Business Hours
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Salary range
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Own contract data, execution workflows, and maintain a single source of truth for contract status and terms
• Drive contract completion through daily outbound calls and emails, sending agreements via DocuSign
• Maintain and audit CRM records in Salesforce, ensuring alignment with billing and recurring revenue
• Track renewal dates, special terms, and account status using Google Sheets or Excel master trackers
• Create and manage agreements for new services, account updates, and transfers while ensuring compliance
• Support AutoPay enrollment, track exceptions, and assist collections on overdue accounts
• Produce daily outreach and contract‑performance reports for operational visibility
• Identify workflow inefficiencies and refine scripts, templates, and tracking systems to speed execution

Good Fit If You Have

• Execution‑driven and proactive follow‑up style
• High attention to detail with low tolerance for errors
• Comfortable making outbound calls and handling objections