Customer Lead

Ovii's Interpretation of the Role

As a Customer Lead at Cube you will own the full implementation journey for financial‑services clients, guiding them from initial engagement through delivery and ongoing operations. You’ll partner with cross‑functional teams to ensure regulatory‑technology solutions meet client needs while driving satisfaction and retention.

Role Snapshot

• End‑to‑end client implementation ownership
• Cross‑functional stakeholder collaboration
• Regulatory technology expertise for financial services
• Agile project delivery and workshop facilitation
• Client relationship management and retention
• Quality assurance and UAT testing
• Continuous industry knowledge development

Must-Have Requirements

• Project Management
• Agile delivery (Agile, DevOps, waterfall)
• JIRA
• Workshop facilitation
• Client relationship management
• Ability to lead teams and take accountability
• Ability to manage multiple stakeholder communities
• project delivery in financial services
• regulatory technology implementation

Nice-to-Have Signals

• SCRUM qualification
• Consulting or technology‑vendor experience in financial services
• Offshore team collaboration experience
• Exposure to risk and compliance implementation projects
• Understanding of financial services regulations (MiFID II, EMIR, etc.)
• consulting background
• offshore team collaboration

Work Setup

• Location: Toronto, Canada
• Work mode: HYBRID
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Lead the full implementation lifecycle for client engagements, from scoping and statements of work to delivery and transition to BAU.
• Build and maintain strong client relationships, conduct on‑site/off‑site workshops, present status and platform functionality, and manage expectations.
• Coordinate with legal, finance, technology, and operations teams to meet client requirements and align service propositions.
• Act as the client’s voice internally, gathering feedback and influencing the product roadmap.
• Perform UAT testing on client releases and ensure quality of delivered solutions.
• Continuously expand regulatory and industry knowledge through events, webinars, and self‑learning.
• Manage multiple stakeholder groups, including offshore teams, to ensure timely delivery.

Good Fit If You Have

• Prior consulting or technology‑vendor experience in financial services.
• Familiarity with regulatory frameworks such as MiFID II, EMIR, Dodd‑Frank, etc.
• SCRUM certification or formal Agile training.
• Experience using JIRA or similar agile delivery tools.
• Demonstrated commitment to diversity and inclusive teamwork.