Customer Implementation Specialist, Multi Location

Ovii's Interpretation of the Role

The Customer Implementation Specialist drives end‑to‑end deployment of Weave’s software and phone systems for multi‑location clients, acting as project manager and trusted advisor. The role blends technical troubleshooting, CRM‑based coordination, and customer training to ensure rapid adoption and long‑term success.

Role Snapshot

• End‑to‑end software & phone system implementation
• Project management for multi‑location customers
• Customer relationship ownership
• Technical troubleshooting & VoIP expertise
• Training & adoption enablement
• Cross‑team coordination
• Data‑driven portfolio management

Must-Have Requirements

• Project management or implementation experience (2 years)
• General networking and VoIP knowledge
• Technical troubleshooting experience
• Hands‑on experience with CRM tools (Salesforce, HubSpot, etc.)
• Critical thinking and advanced problem solving
• Ability to prioritize and manage a pipeline of projects
• Excellent written and verbal communication
• Strong technical aptitude
• Customer‑centric mindset
• project management
• implementation

Nice-to-Have Signals

• Bachelor’s degree
• Project Management Professional (PMP) certification
• Self‑motivated, proactive, highly organized
• PMP certification

Work Setup

• Location: Lehi, United States
• Work mode: HYBRID
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown
• Background check: background check

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Travel requirement

What You'll Likely Work On

• Own the full implementation lifecycle for multi‑location customers, from setup to deployment
• Serve as primary point of contact and project manager, coordinating with IT, administrators, and internal teams
• Guide customers through training and adoption to maximize platform value
• Monitor and troubleshoot issues using networking and VoIP expertise
• Leverage reporting data to manage your portfolio and inform decision‑making
• Collaborate with adjacent onboarding teams to ensure seamless hand‑off

Good Fit If You Have

• Enjoys balancing technical problem‑solving with customer interaction
• Thrives in fast‑paced, KPI‑driven environments
• Self‑motivated, proactive, and highly organized
• Strong communicator who can simplify complex concepts