Customer Engineering Director

Ovii's Interpretation of the Role

As Director of Customer Engineering at UiPath in Seoul, you will lead and grow a technical consulting team that drives both pre‑sales and post‑sales automation solutions for enterprise customers. You’ll shape regional go‑to‑market strategy, ensure delivery quality of professional services, and translate technical expertise into measurable business outcomes.

Role Snapshot

• Lead & develop technical consulting team
• Drive pre‑sales and post‑sales automation solutions
• Shape regional GTM and services strategy
• Oversee professional services delivery
• Partner with sales and GTM leadership
• Ensure technical quality and adoption
• Hire, onboard, and mentor engineers
• Represent technical perspective in account planning

Must-Have Requirements

• Leadership of customer‑facing technical teams
• Enterprise automation / AI SaaS platform expertise
• Pre‑sales and post‑sales technical consulting experience
• Solution design, demos, and POC execution
• Executive communication and stakeholder management
• Fluency in Korean and English (written and spoken)
• Professional services delivery governance
• Commercial awareness of pipeline and adoption
• Enterprise automation platform expertise
• Pre‑sales and post‑sales motions

Work Setup

• Location: Seoul, South Korea
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Travel requirement

What You'll Likely Work On

• Lead, coach, and develop a regional customer‑engineering team
• Guide execution of demos, technical discovery, POCs, solution design, and post‑sales guidance
• Partner with GTM leadership to prioritize high‑impact engagements and adoption opportunities
• Review and improve technical account strategies, adoption plans, and advisory engagements
• Support complex strategic customers where senior technical leadership is required
• Build capability through hiring, onboarding, performance management, and career development
• Connect technical recommendations to business outcomes and platform maturity
• Oversee scoped Professional Services delivery engagements, ensuring on‑time, on‑budget outcomes and governance

Good Fit If You Have

• Proven experience building or evolving a technical field function (roles, KPIs, enablement)
• Commercial awareness of pipeline progression, technical win strategies, and expansion
• Ability to translate technical positioning into compelling GTM narratives
• Strong judgment in ambiguous or complex customer situations
• Experience delivering or overseeing professional services engagements with governance