Customer Engineering Director

Ovii's Interpretation of the Role

The Customer Engineering Director will lead UiPath’s technical consulting team for Greater China, driving pre‑sales, implementation and post‑sales adoption of the automation platform. You will shape regional go‑to‑market strategy, ensure delivery quality of professional services, and coach a high‑performing team of solution consultants.

Role Snapshot

• Lead and develop a regional Customer Engineering team
• Drive technical pre‑sales and post‑sales engagements
• Shape GTM strategy and pipeline acceleration
• Own delivery standards for Professional Services
• Coach technical storytelling and executive communication
• Translate solutions into business outcomes

Must-Have Requirements

• Leadership of customer‑facing technical teams
• Enterprise automation SaaS knowledge
• Pre‑sales and post‑sales technical experience
• Technical solution design and advisory
• Professional services delivery and governance
• Executive stakeholder communication
• Mandarin and English fluency
• Leading customer‑facing technical teams
• Enterprise automation platform expertise
• Pre‑sales and post‑sales motions
• Professional services delivery

Nice-to-Have Signals

• Familiarity with GTM motions and solution plays
• Commercial awareness for pipeline progression
• Exposure to AI/automation trends
• Understanding of security and integration considerations
• GTM partnership and pipeline generation
• Commercial awareness

Work Setup

• Location: Hong Kong, Hong Kong
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Relocation
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Lead, coach, and grow a multi‑country technical consulting team covering Mainland China, Taiwan, and Hong Kong
• Guide execution of demos, technical discovery, proof‑of‑concepts, competitive positioning, and solution design
• Partner with GTM leadership to prioritize high‑impact customer engagements and adoption opportunities
• Review and improve technical account strategies, adoption plans, and advisory engagements
• Support complex strategic customers where senior technical leadership is required
• Build capability through hiring, onboarding, enablement, performance management, and career development
• Connect technical recommendations to customer business outcomes and long‑term platform maturity
• Monitor regional adoption patterns, competitive insights, and product feedback and share them internally
• Define and enforce delivery standards, project governance, and quality frameworks for Professional Services

Good Fit If You Have

• Experience leading sales engineering, solution consulting, or technical account teams
• Strong judgment in ambiguous or complex customer situations
• Familiarity with GTM motions, solution plays, and pipeline generation strategies