Customer Engagement Manager

Ovii's Interpretation of the Role

The Customer Engagement Manager leads strategic enterprise accounts, orchestrating delivery, measuring outcomes, and driving revenue expansion. This senior individual contributor partners with engineering, product, and sales to ensure AI‑powered solutions deliver measurable ROI and sustained customer trust.

Role Snapshot

• Strategic enterprise account ownership
• Delivery orchestration across engineering & product
• Outcome measurement & ROI tracking
• Executive stakeholder leadership
• Commercial growth & upsell
• Cross‑functional team coaching
• Product feedback liaison

Must-Have Requirements

• Enterprise technology delivery
• Account management
• Delivery team leadership
• Executive stakeholder management
• Outcome measurement & ROI analysis
• Production track record
• enterprise technology delivery
• strategic account ownership
• delivery team leadership

Nice-to-Have Signals

• AI/automation platform knowledge
• Consulting firm background
• Partner‑mediated delivery experience
• Enterprise integration knowledge
• Startup scaling experience
• AI/automation platform delivery
• management consulting background
• partner‑mediated delivery

Work Setup

• Location: Bengaluru, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility

What You'll Likely Work On

• Own strategic enterprise accounts end‑to‑end and serve as the single point of contact for all issues
• Staff and direct delivery teams, oversee solution quality, and ensure go‑live readiness
• Manage cross‑engagement dependencies and act as the escalation hub for delivery challenges
• Own post‑go‑live outcomes—adoption, ROI, accuracy—and run regular usage readouts
• Drive continuous‑improvement cycles based on outcome data and business impact
• Conduct QBRs with VP/C‑level stakeholders, present risks, results, and roadmap
• Handle executive escalations and align internal customer politics
• Grow account revenue through outcome‑driven expansion and co‑sell with Sales
• Provide customer‑driven product feedback and partner on roadmap discussions
• Coach engineering leads and implementation managers on delivery discipline and outcome thinking

Good Fit If You Have

• Experience with AI or automation platforms in production
• Background at a top consulting firm or enterprise SaaS professional services org
• Familiarity with partner‑mediated delivery models
• Hands‑on knowledge of enterprise integrations (APIs, CRM/HRIS/ITSM)
• Experience scaling account practices in a fast‑growing startup