Customer Engagement Executive

Ovii's Interpretation of the Role

The Customer Engagement Executive will drive outbound outreach, manage CRM data, and nurture client relationships while meeting defined call and conversion targets. Strong verbal communication and a target‑driven mindset are essential.

Role Snapshot

• Outbound calling to prospects
• Maintain and update CRM records
• Achieve daily/weekly/monthly call targets
• Escalate unresolved issues
• Build positive customer relationships
• Work independently and within a team

Must-Have Requirements

• Verbal communication (English/Hindi/Bengali)
• Basic computer knowledge (MS Office, CRM tools, data entry)
• Target‑driven attitude
• caller/telecaller experience

Nice-to-Have Signals

• Prior experience in sales/customer service/telemarketing
• Multilingual ability
• sales/customer service/telemarketing experience

Work Setup

• Location: Kolkata, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility

What You'll Likely Work On

• Generate and refresh contact lists, ensuring accurate CRM data.
• Make outbound calls following assigned lists and log outcomes.
• Meet daily, weekly, and monthly call‑volume and conversion targets.
• Address customer queries and handle objections professionally.
• Escalate unresolved issues to the appropriate department.
• Collaborate with teammates while also operating independently.

Good Fit If You Have

• Excellent verbal communication in English, Hindi, or Bengali.
• Comfortable making cold calls and meeting performance targets.
• Skilled at handling objections with a positive attitude.
• Familiar with basic computer tools such as MS Office and CRM systems.
• Multilingual ability is a plus.