Clinical Concierge

Ovii's Interpretation of the Role

The Clinical Concierge will guide psychiatrists and mental‑health clinicians through Zenara Assess onboarding via short Microsoft Teams calls, follow‑up outreach, and light inbound support. The focus is on clear, warm communication, accurate note‑taking, and ensuring clinicians feel supported, not sold to.

Role Snapshot

• Client‑facing onboarding specialist
• Remote, part‑time (US afternoon coverage)
• Runs 15‑minute Microsoft Teams calls
• Handles follow‑up outreach and light inbound support
• Documents interactions for seamless handoffs

Must-Have Requirements

• Microsoft Teams
• Phone/video call communication
• Professional English (spoken & written)
• Note‑taking & documentation
• Reliable high‑speed internet
• Quiet private workspace
• Webcam
• Headset
• Customer‑facing communication
• Healthcare or mental‑health background

Nice-to-Have Signals

• Nursing background
• Psychology background
• Social work background
• Behavioral health experience
• Care coordination experience
• Psychiatric practice administration experience
• Medical office support experience
• Healthcare SaaS or customer‑success experience
• Current study in a clinical or mental‑health field
• Basic troubleshooting of video or call issues
• Familiarity with Intercom
• Nursing, psychology, social work, behavioral health, care coordination, psychiatric practice administration
• Nursing
• Psychology
• Social Work
• Behavioral Health
• Care Coordination
• Psychiatric Practice Administration
• Medical Office Support

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Timezone: Eastern Time (1pm–5pm ET) / Pacific Time (10am–2pm PT)
• Employment type: Part-Time
• Shift: US afternoon coverage window

Application Requirements

• Assessment mentioned
• Proposed hourly rate
• Availability for US afternoon coverage
• Remote work setup confirmation

Not Specified in JD

• Visa sponsorship
• Education requirement

What You'll Likely Work On

• Conduct scheduled 15‑minute onboarding calls on Microsoft Teams for new clinicians
• Follow up with users after their first and second Assess reports to gather feedback and address friction
• Assist users in navigating the Assess workflow and clarify what the product can and cannot do
• Provide occasional inbound call coverage during the designated US afternoon window
• Record concise, structured notes after each interaction and ensure clean handoffs to the broader team

Good Fit If You Have

• Calm, warm presence on video and phone
• Comfort speaking with psychiatrists and mental‑health professionals
• Reliability during a consistent 4‑hour US afternoon coverage window