Client Training and Adoption Specialist

Ovii's Interpretation of the Role

The Client Training and Adoption Specialist partners with restaurant operators to maximize value from SpotOn’s POS suite. You will design, deliver, and continuously improve both in‑person and virtual training experiences, creating clear documentation and interactive resources. Strong communication, hospitality knowledge, and virtual‑training platform expertise are essential.

Role Snapshot

• Design and deliver client‑focused POS training
• Create user guides, videos, and interactive modules
• Facilitate remote sessions and live Q&A
• Document feedback and iterate materials
• Maintain expertise in restaurant management systems

Must-Have Requirements

• Strong communication and presentation ability
• Proficiency with Zoom, Microsoft Teams, or WebEx
• Ability to create clear documentation and training materials
• Problem‑solving orientation
• Understanding of restaurant management systems and POS
• Restaurant operations or hospitality management
• SpotOn POS implementation or support
• Delivery of engaging training sessions (in‑person & remote)
• High School Diploma or equivalent
• U.S. work authorization required
• Visa sponsorship not available
• High school diploma or equivalent required

Nice-to-Have Signals

• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• Bachelor’s degree in hospitality‑related field

Work Setup

• Location: Royal Oak, United States
• Work mode: ONSITE
• Employment type: Full-Time

Eligibility Gates

• Work authorization: Must be authorized to work in the U.S.
• Visa sponsorship: no

Not Specified in JD

• Visa sponsorship
• Remote eligibility
• Travel
• Security clearance
• Coding test

What You'll Likely Work On

• Develop engaging training curricula covering POS functionality, configuration, and reporting
• Produce comprehensive learning assets such as guides, tutorials, videos, and interactive modules
• Lead remote training sessions via Zoom or similar platforms, ensuring active participation
• Host real‑time Q&A and group activities to reinforce concepts and address client questions
• Record detailed session notes, feedback, and performance metrics for continuous improvement
• Refresh training content regularly to reflect software updates and industry best practices

Good Fit If You Have

• Background in restaurant operations or hospitality management
• Experience implementing or supporting SpotOn POS or similar restaurant POS systems
• Comfort simplifying technical steps into layman’s terms
• Ability to adapt training style to diverse learning preferences