Client Success Specialist (Spanish/French)

Ovii's Interpretation of the Role

The Client Success Specialist provides bilingual (Spanish/French) support to Axi's trading clients, handling inquiries via ticketing and live chat while ensuring compliance and client satisfaction. The role is based in the Philippines and requires night/weekend availability.

Role Snapshot

• Client Success Specialist
• Bilingual (Spanish & French)
• Philippines based
• Night & weekend shifts
• Ticketing & live‑chat support
• Financial services focus

Must-Have Requirements

• Customer support via ticketing and live chat
• Spanish language proficiency
• French language proficiency
• English communication
• customer support
• must have appropriate rights and documentation for employment in Philippines

Nice-to-Have Signals

• Financial services knowledge
• Problem‑solving
• Attention to detail
• Collaboration
• financial services

Work Setup

• Location: Philippines, Philippines
• Work mode: ONSITE
• Employment type: Full-Time
• Shift: night shifts and weekends

Eligibility Gates

• Work authorization: must have appropriate rights and documentation for employment in Philippines
• Visa sponsorship: no

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Education requirement
• Certifications

What You'll Likely Work On

• Deliver multi‑channel support to standard and premium traders, ensuring timely and accurate issue resolution.
• Tailor assistance based on client segment and follow approved processes.
• Identify trends, share observations with internal teams, and influence product/IT roadmaps.
• Collaborate with cross‑functional stakeholders to resolve client issues and support market expansion.
• Conduct layer‑1 trade investigations and validations following established procedures.
• Escalate complex cases to senior managers with clear documentation and timely updates.
• Adhere to CX Charter, internal policies, quality standards, and regulatory requirements.

Good Fit If You Have

• Prior experience in financial services or trading support.
• Comfortable working night shifts and weekends.
• Self‑driven, proactive attitude with ownership mindset.