Client Success Specialist (Spanish)

Ovii's Interpretation of the Role

The Client Success Specialist provides front‑line support for Spanish‑speaking traders, handling inquiries, trade validation and escalations while ensuring compliance and KPI targets. The role works hybrid hours covering evening shifts and collaborates with settlements, compliance and product teams.

Role Snapshot

• Primary contact for Spanish‑speaking clients
• Handle trade investigations on MT4
• Manage inquiries, complaints and escalations
• Collaborate with settlements and compliance
• Maintain product knowledge of trading platforms
• Meet KPI and SLA targets
• Work hybrid evening shifts

Must-Have Requirements

• Spanish fluency
• English proficiency
• Shift‑work availability
• General computer literacy
• Trade investigation/validation on MT4
• customer service experience
• Must have legal right to work in Cyprus

Nice-to-Have Signals

• Portuguese fluency
• Experience in financial services
• Proficiency with Zendesk or Salesforce
• Affinity for financial markets
• financial services experience
• Financial services

Work Setup

• Location: Limassol, Cyprus
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time
• Shift: Evening shifts (13:00‑00:00 / 14:00‑01:00 / 15:00‑02:00)

Eligibility Gates

• Work authorization: Legal right to work in Cyprus
• Visa sponsorship: no

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility

What You'll Likely Work On

• Serve as the main point of contact for Spanish‑speaking traders, delivering personalized support.
• Investigate and validate trades on the MT4 platform, escalating cash adjustments and compliance issues as needed.
• Process client inquiries and complaints in line with internal policies and SOPs.
• Collaborate with Retail Services, Settlements and Compliance teams to ensure a seamless client experience.
• Gather client feedback and relay insights to management for service improvement.
• Escalate complex issues to senior managers and relevant stakeholders.
• Maintain adherence to quality, regulatory standards and consistently meet KPI/SLA targets.
• Stay current on Axi’s trading products, platforms and market conditions to provide informed assistance.

Good Fit If You Have

• Fluent Portuguese is a strong advantage
• Interest or background in financial markets
• Experience in financial‑services customer support