Client Success Specialist - Italian

Ovii's Interpretation of the Role

The Client Success Specialist – Italian provides multi‑channel support to Axi’s traders, ensuring timely issue resolution and fostering client retention. The role blends strong communication in Italian and English with problem‑solving to influence product and operational improvements.

Role Snapshot

• Multi‑channel client support
• Italian‑language specialist
• Retention‑focused assistance
• Escalation handling
• Collaboration with internal teams
• Hybrid work arrangement

Must-Have Requirements

• Native or near‑native Italian
• Strong English (written & spoken)
• Customer service experience
• Effective communication
• Problem‑solving ability
• Attention to detail
• customer service
• must have appropriate rights and documentation for employment in Cyprus

Nice-to-Have Signals

• Fintech industry experience
• fintech industry

Work Setup

• Location: Limassol, Cyprus
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time
• Shift: rotating evening and weekend shifts

Eligibility Gates

• Work authorization: appropriate rights and documentation for employment in Cyprus
• Visa sponsorship: no

Application Requirements

• Assessment mentioned

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Notice period
• Travel
• Security clearance
• Coding test

What You'll Likely Work On

• Deliver timely, accurate responses to client enquiries across channels
• Support both standard and premium trader segments
• Identify trends and share insights with product and IT teams
• Conduct layer‑1 trade investigations and validations
• Escalate complex issues to senior managers with clear documentation
• Collaborate with internal stakeholders to resolve client problems
• Adhere to CX Charter, quality standards, and regulatory requirements
• Work rotating evening and weekend shifts

Good Fit If You Have

• Fluent Italian with strong English communication
• Background in customer‑service environments, preferably fintech
• Proactive, self‑driven attitude and ability to multitask in a fast‑paced setting