Client Success Specialist (French)

Ovii's Interpretation of the Role

The Client Success Specialist (French) provides multi‑channel support to Axi’s traders, handling enquiries, escalations and trade investigations while ensuring client retention and satisfaction.

Role Snapshot

• Multi‑channel client support
• French‑language specialist
• Escalation handling
• Trade investigation (layer‑1)
• Client retention focus
• Hybrid work arrangement

Must-Have Requirements

• French (native or near‑native)
• English (strong)
• Problem‑solving ability
• Attention to detail
• customer service
• must have appropriate rights and documentation for employment in Cyprus

Nice-to-Have Signals

• Fintech industry experience
• Self‑driven mindset
• Proactive attitude
• fintech industry
• fintech

Work Setup

• Location: Limassol, Cyprus
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time
• Shift: rotating evening shift and weekend shifts

Eligibility Gates

• Work authorization: appropriate rights and documentation for employment in Cyprus
• Visa sponsorship: no

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Education requirement
• Certifications
• Notice period

What You'll Likely Work On

• Deliver timely, accurate responses to client enquiries across channels
• Provide guidance tailored to standard and premium trader segments
• Investigate and validate layer‑1 trades, escalating complex cases as needed
• Identify recurring issues, share trends with internal teams, and influence product/IT roadmaps
• Collaborate with cross‑functional stakeholders to resolve client problems
• Maintain compliance with CX charter, internal policies, and regulatory requirements
• Work rotating evening and weekend shifts to cover client operating hours

Good Fit If You Have

• Fluent French with strong written and spoken skills
• Proven customer service background, preferably in fintech
• Excellent English communication and interpersonal abilities