Client Success Manager- Emerging Accounts

Ovii's Interpretation of the Role

The Client Success Manager will own a high‑volume SMB book of 150+ accounts, driving adoption, retention and revenue for Hinge Health’s musculoskeletal programs. You’ll act as a strategic advisor, translate program data into actionable insights, and partner across Growth, Sales, Product and Clinical teams to deliver a best‑in‑class client experience.

Role Snapshot

• Own day‑to‑day relationships with 150+ SMB accounts
• Drive adoption, retention and revenue growth
• Partner cross‑functionally with Sales, Product, Clinical and Ops
• Deliver data‑driven insights and reporting to clients
• Expand product usage and secure renewals
• Cultivate client advocates for references and PR

Must-Have Requirements

• 2+ years SMB account management
• Bachelor’s degree in Business, Marketing, Communications, or related field
• SMB account management
• client relationship management

Nice-to-Have Signals

• High‑growth startup experience
• Understanding of employee benefits / digital health
• Strong analytical skills with Excel
• Cross‑functional partnership experience
• Track record of creating client advocates
• Familiarity with healthcare ecosystem
• high‑growth startup experience
• employee benefits knowledge
• analytical reporting
• digital health
• employee benefits

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Build trust with 150+ small‑business clients and understand their enrollment goals
• Advise on Hinge Health’s MSK solutions, best practices and product features
• Create and execute enrollment communication campaigns to meet or exceed annual targets
• Produce regular performance reports and turn metrics into clear business recommendations
• Manage escalations by coordinating with Operations, Product, Clinical and Support teams
• Maintain high NPS scores and overall client satisfaction
• Identify expansion opportunities and drive full‑suite product adoption
• Share best‑practice learnings to improve team efficiency and client outcomes

Good Fit If You Have

• Experience at a high‑growth or startup environment
• Familiarity with employee benefits, digital health, or broader healthcare ecosystem
• Strong analytical mindset with Excel proficiency
• Track record of turning satisfied customers into advocates