Client Solutions Associate, San Francisco

Ovii's Interpretation of the Role

The Client Solutions Associate partners with clients to identify, recruit, and schedule subject‑matter experts for interview‑based research. The role owns end‑to‑end project delivery, tracks outcomes, and feeds client insights back to product and engineering teams.

Role Snapshot

• Client‑expert matchmaking
• End‑to‑end research project ownership
• Feedback‑driven product improvement
• Cross‑functional collaboration
• Client satisfaction focus
• Hybrid office presence

Must-Have Requirements

• client‑facing communication
• project management
• strategic thinking
• problem solving
• client‑expert matchmaking
• research project ownership

Nice-to-Have Signals

• startup experience
• customer success background
• understanding of professional industries
• growth mindset
• ambitious goal orientation

Work Setup

• Location: San Francisco, United States
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Remote eligibility
• Relocation
• Education requirement
• Certifications
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Identify client research needs and match them with qualified experts, maintaining ongoing communication to ensure high‑quality outcomes.
• Own the full research project lifecycle: define goals, recruit and schedule experts via internal and external channels, and manage logistics.
• Track client and expert feedback to continuously improve research success and maintain a high‑quality expert network.
• Share insights from client interactions with product and engineering teams to shape platform enhancements.
• Collaborate with cross‑functional partners to translate client feedback into actionable product improvements.

Good Fit If You Have

• Enjoys a fast‑paced, varied work environment.
• Thrives when owning projects from start to finish.
• Excited about building strong relationships with experts and clients.