Client Solutions Associate, New York

Ovii's Interpretation of the Role

The Client Solutions Associate partners with clients to source and schedule expert interviews, manages research projects end‑to‑end, and feeds client insights back to product teams. This hybrid New York role blends client‑facing communication, project ownership, and cross‑functional collaboration.

Role Snapshot

• Client‑expert matchmaking
• Research project ownership
• Feedback‑driven product improvement
• Cross‑functional collaboration
• Client relationship management
• Strategic problem solving

Must-Have Requirements

• client communication
• project management
• expert sourcing
• strategic thinking
• problem solving
• client‑facing communication

Nice-to-Have Signals

• startup experience
• customer success experience
• understanding of professional industries
• startup environment
• customer success

Work Setup

• Location: New York, United States
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Relocation
• Travel
• Security clearance
• Coding test

What You'll Likely Work On

• Identify client research needs and match them with qualified experts, maintaining ongoing communication.
• Own the full research project lifecycle—from goal definition to recruiting, scheduling, and coordinating experts.
• Track client and expert feedback to ensure high‑quality interview outcomes and continuous improvement.
• Translate frontline insights into actionable recommendations for product and engineering teams.
• Monitor project performance metrics and drive client satisfaction through proactive issue resolution.
• Maintain a high‑quality, engaged expert network by evaluating performance and engagement.

Good Fit If You Have

• Prior experience in a startup environment
• Background in customer success or client‑facing roles
• Familiarity with a range of professional industries and roles