Client Relationship Manager (Korean)

Ovii's Interpretation of the Role

The Client Relationship Manager (Korean) will serve direct Korean clients, supporting onboarding, activation, retention and day‑to‑day servicing under the KAM structure. The role coordinates with internal teams to deliver a consistent, high‑quality client experience while reducing operational load on senior KAMs.

Role Snapshot

• Manage Korean client onboarding and activation
• Support client retention and re‑activation
• Coordinate operational requests with internal teams
• Assist senior KAMs with high‑value partner activities
• Maintain accurate client interaction records

Must-Have Requirements

• Fluent Korean (spoken and written)
• client servicing
• account support
• Must have appropriate rights and documentation for employment in Malaysia

Nice-to-Have Signals

• Experience in financial services, fintech, trading/FX/CFD
• Proactive attitude
• Ownership mindset
• Sales/commercial mindset
• financial services
• fintech
• trading/FX/CFD

Work Setup

• Location: Malaysia, Malaysia
• Work mode: ONSITE
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Work authorization: Must have appropriate rights and documentation for employment in Malaysia
• Visa sponsorship: no

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Education requirement
• Certifications

What You'll Likely Work On

• Handle onboarding, first deposit, and trading activation for Korean clients
• Follow up on client inquiries, campaign requests, and operational issues
• Identify activation or re‑activation opportunities and flag high‑value cases to KAMs
• Collaborate with sales, compliance, product, payments and operations to resolve client requests
• Track client activity, maintain records, and prepare performance summaries for KAMs
• Support execution of Korea‑specific campaigns and client‑engagement initiatives
• Escalate compliance, risk or suspicious activity concerns promptly

Good Fit If You Have

• Fluent Korean with strong communication skills
• Experience in client or account support, preferably in financial services
• Proactive attitude and ability to manage multiple follow‑ups