Client Operations Specialist - Afternoon Shift

Ovii's Interpretation of the Role

The Client Operations Specialist works an afternoon hybrid shift to manage end‑to‑end client account updates, ensuring data accuracy, compliance, and smooth cross‑functional coordination. The role blends operational execution with continuous process improvement within SpotOn's customer‑success organization.

Role Snapshot

• Hybrid afternoon shift (14:00‑22:00)
• Manage full‑cycle client account updates
• Maintain accurate records in Salesforce & internal DBs
• Coordinate with Implementation, Finance, and Product
• Identify and drive process improvements
• Uphold SOPs, SLAs, and compliance standards

Must-Have Requirements

• Customer success / account management
• Salesforce or comparable CRM
• Polish fluency
• English fluency
• Organizational, problem‑solving, data validation
• customer success
• account management
• CRM operations
• U.S. work authorization required; visa sponsorship not available

Nice-to-Have Signals

• Fintech or SaaS environment experience
• fintech
• SaaS

Work Setup

• Location: Kraków, Poland
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Timezone: Polish time
• Relocation: Relocation package within Poland
• Employment type: Full-Time
• Shift: Afternoon shift 14:00‑22:00

Eligibility Gates

• Work authorization: U.S. work authorization required
• Visa sponsorship: no

Not Specified in JD

• Visa sponsorship
• Remote eligibility

What You'll Likely Work On

• Execute onboarding, provisioning, rebooks, and add‑on orders for client accounts
• Validate work orders and account details to prevent downstream issues
• Maintain precise records in Salesforce and internal databases
• Collaborate with Implementation, Finance, and Product teams to resolve discrepancies
• Review data for anomalies and support quality‑control initiatives
• Recommend and implement workflow enhancements to boost speed and data integrity
• Adhere to departmental SOPs, SLAs, and compliance standards

Good Fit If You Have

• Strong attention to detail and data accuracy
• Effective communication in both Polish and English
• Proactive problem‑solver who can streamline processes
• Comfortable working in a fast‑paced hybrid environment
• Experience with SaaS or fintech platforms is a plus