Client Onboarding Specialist

Ovii's Interpretation of the Role

The Client Onboarding Specialist drives end‑to‑end POS implementations for enterprise and mid‑market restaurant clients, acting as the trusted advisor throughout the onboarding journey. Success is measured by installation speed, activation rates and client satisfaction scores.

Role Snapshot

• Own full onboarding lifecycle for multi‑location restaurant clients
• Coordinate cross‑functional teams (Engineering, Sales, Support)
• Manage timelines, deliverables and stakeholder expectations
• Analyze performance data to improve processes

Must-Have Requirements

• Restaurant technology & POS platforms
• Executive stakeholder communication
• Virtual training & remote onboarding
• Project management
• CRM (Salesforce)
• Analytical problem solving
• Cross‑functional collaboration
• customer success
• client onboarding
• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• U.S. work authorization required
• Visa sponsorship not available

Nice-to-Have Signals

• Fintech or SaaS experience
• Additional language proficiency
• fintech
• SaaS

Work Setup

• Location: Chicago, United States
• Work mode: HYBRID
• Employment type: Full-Time

Eligibility Gates

• Work authorization: U.S. work authorization required
• Visa sponsorship: no

What You'll Likely Work On

• Lead onboarding consultations, define success metrics and create implementation roadmaps
• Serve as primary contact for executive stakeholders, ensuring proactive communication
• Configure POS systems for complex multi‑location operations and validate technical components
• Coordinate custom integrations with Engineering, Sales and Implementation teams
• Maintain detailed documentation in CRM and project‑management tools
• Develop and iterate onboarding playbooks using data and client feedback
• Track and exceed KPIs such as time‑to‑install, activation rates and NPS/CSAT
• Identify process gaps, drive continuous improvement and share knowledge internally

Good Fit If You Have

• Comfort presenting to senior executives
• Enjoy fast‑paced environments with competing priorities
• Interest in restaurant or hospitality operations