Client Onboarding Manager

Ovii's Interpretation of the Role

The Client Onboarding Manager leads a specialist team that delivers seamless POS implementations for restaurant clients. The role blends people leadership, operational execution, and cross‑functional partnership to hit metrics like installation time, activation rates, and client satisfaction.

Role Snapshot

• People‑leadership for specialist team
• Hybrid work in Chicago
• Full‑time, customer‑success focus
• Metrics‑driven operational ownership
• Cross‑functional collaboration

Must-Have Requirements

• Leadership & coaching
• Strategic planning
• Data‑driven decision making
• Stakeholder management
• Project execution
• Restaurant management system knowledge
• customer success
• team management
• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• U.S. work authorization required
• Visa sponsorship not available

Nice-to-Have Signals

• CRM tools (Salesforce) familiarity
• Bilingual English/Spanish
• Fintech or SaaS environment experience
• Professional certifications (Customer Success Management, Project Management)
• fintech or SaaS environment
• bilingual English/Spanish
• Customer Success Management certification
• Project Management certification

Work Setup

• Location: Chicago, United States
• Work mode: HYBRID
• Employment type: Full-Time

Eligibility Gates

• Work authorization: U.S. work authorization required
• Visa sponsorship: no

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility

What You'll Likely Work On

• Lead, coach, and develop a team of onboarding specialists and associate managers
• Set performance goals, allocate workload, and manage recruitment and onboarding for the team
• Serve as primary liaison for client‑facing teams, aligning project requirements, timelines, and expectations
• Oversee multiple concurrent POS implementation projects, ensuring on‑time, high‑quality delivery
• Identify and implement process improvements to boost efficiency, scalability, and accuracy
• Maintain and evolve SOPs, SLAs, and quality standards; conduct regular quality reviews
• Track and act on client feedback, NPS/CSAT scores, and key performance indicators
• Partner with product, implementation, technical services, and success teams to resolve issues and streamline integrations

Good Fit If You Have

• 8+ years in customer success or related functions
• 3+ years managing high‑performing teams
• Strong analytical mindset with a focus on KPI improvement
• Ability to work effectively across departments and senior leadership